Modern AI telephony delivers:
- Real-Time Summaries: Live transcriptions and instant post-call summaries sent straight to your CRM. Phone calls used to be a black hole for data. Once the receiver went down, key details vanished. AI fixes that.
- Sentiment Analysis: AI gauges caller tone and pace, letting managers jump in when a customer needs extra support.
- Smart Routing: Calls automatically route to the right agent based on caller history and intent.
1. Xelion: Integrated Cloud Telephony Solutions
For organisations seeking flexibility, capability, and long-term value, Xelion Business Telephony Solution offer an ideal core platform. Leading unified communications systems integrate AI directly into their core architecture rather than offering it as an add-on expense.
Why Xelion stands out:
- Seamless CRM Sync: AI automatically pulls up customer history, past call notes, and sentiment scores before you even say hello.
- Zero Admin Friction: Automatic call logging and AI summaries let your team focus on the conversation, not the paperwork.
- All-In-One Licensing: Enjoy advanced AI tools without surprise fees. Everything comes standard, straight out of the box.
2. Vodafone Business UC (VBUC): The Enterprise Powerhouse
Combining high-tier communication platforms with dependable enterprise network infrastructure ensures both high performance and exceptional reliability.
We are incredibly proud to champion VBUC, especially after recently being named Enterprise UC Partner of the Year at the Vodafone Business Partner Awards 2025/26 for the second year running!
Why VBUC stands out:
- Enterprise-Grade Infrastructure: Provides a highly reliable desk phone and unified communications solution built for everyday business demands.
How does Microsoft Teams compare?
As covered in our Microsoft 2026 AI Roadmap, Microsoft Teams Phone continues to grow in popularity. However, there is a clear distinction:
- Teams Phone is fantastic for internal collaboration.
- Xelion & VBUC are specifically built for external, customer-facing communications.
For complex call routing, deep CRM integration, and granular contact centre analytics, dedicated platforms like Xelion and VBUC remain unmatched.
Security: Protecting Your Call Data
With AI transcribing calls and generating summaries, your call data becomes highly sensitive corporate information.
When staff access AI call transcripts on mobile devices, you need robust protection. Rolling out these applications via a managed Mobile Device Management (MDM) framework ensures your confidential conversations remain completely secure, even on the go.
Ready to Upgrade Your Telephony?
AI telephony isn’t a future vision; it’s driving business growth right now.
Whether you need the flexible integrations of Xelion or the enterprise reliability of VBUC, Tela is here to help you deploy the perfect solution.
Let’s make your phone system work harder for your business.
Contact Tela Today or call us on 01675 444320 for a tailored review of your voice setup.
