Tela provides on-going assistance and hands-on support to enable Yuill & Dodds’ business growth.
Background
With 50 years’ experience under their belt, Yuill & Dodds Ltd have well earned their reputation as one of the leading transport solutions specialists in Scotland, boasting an impressive fleet of over 100 vehicles. With this, Yuill & Dodds have firmly established their place as key players in the transport solutions industry. Today, they provide their extensive client base with essential services such as material removal and supply, haulage, waste disposal, tipping facilities and tipper hire.
The Challenge
A fast-growing business requires an efficient communications platform that promotes productivity and delivers round-the-clock support for queries, issues or advice as and when it’s needed. Under their existing contract, Yuill & Dodds Ltd were not receiving anything close to this service. Without proper account management or comprehensive billing reports, Yuill & Dodds felt they had little control over their monthly spending. When reviewing the service, they found that certain areas of the business were not receiving the most cost-effective tariffs to support their individual requirements. No longer did their mobile network operator reflect the commercial objectives and operational requirements of the business. If Yuill & Dodds were to exact their continuing expansion plans, they would need to find the best fit partner for their business.
The Solution
Demonstrating superior credentials across the functions of business planning, billing, account management and implementation, Tela was selected by the Finance Director at Yuill & Dodds to provide the ongoing assistance and hands-on support that would enable business growth.
Having been awarded a 24-month contract, our team immediately began rolling out device management software for all field-based operatives’ handsets; this software restricted various functions of the mobile devices after consultation with the management team.
Further to this, we provided Yuill & Dodds with a dedicated Customer Support Manager to ensure there would always be contact they could rely on when the need arose. Their Customer Support Manager now runs monthly reports on device usage and deploys a strict procedure to implement call barring and data capping. In doing so, they provide Yuill & Dodds with peace of mind in regards to their spending and expert advice on-demand. It’s a partnership that reflects the requirements of this impressive company; one we envision will last a long time.
“Many thanks for a smooth transition, it has been a pleasure changing networks with Tela.”
Karen Kerr, Finance Director, Yuill & Dodds Ltd.
