Transforming CoreLogic UK’s Mobile and Data Services with Tela
Background
CoreLogic UK is a leading provider of technology solutions for the property services industry. Specialising in the Mortgage Finance, Property Surveying, Residential Estate Agency, Insurance, and Energy Assessment sectors. CoreLogic offers a range of innovative software, data analytics, and surveyor workflow technologies; their goal is to streamline operations, improve performance, make smarter decisions, and mitigate property-related risks. CoreLogic delivers its solutions through an agile, in-house team dedicated to creating exceptional value for clients and providing dedicated client support services.
The Challenge
CoreLogic had been using Vodafone’s mobile and data solutions for over a decade, but as their needs evolved, the company sought a more tailored, cost-effective service. With a fleet of 3,100+ iPads and numerous data SIMs, CoreLogic faced challenges with managing their mobile estate. They wanted to explore other options in the market to ensure they were getting the best value for their growing demands, while still receiving the same level of excellent customer service they had come to expect.
We’ve been using Vodafone for about 10 years, but when we moved to Tela, we got a very different experience. Edward Lewis and his team really looked after us, and we became an important customer for them. That level of personalised service has continued throughout our relationship with Tela, and whenever we need anything, they’re always there to help us.
Jim Driver, MD, CoreLogic UK
The Solution
Tela stepped in to help CoreLogic navigate the complicated landscape of mobile solutions. Tela conducted thorough market research and presented Vodafone as the best fit for CoreLogic’s specific needs, offering a more competitive pricing model than CoreLogic was receiving directly. The key differentiator was Tela’s ability to provide a highly personalised service, ensuring CoreLogic’s needs were not just met but exceeded. With a dedicated onboarding support team, and dedicated account manager, Tela facilitated a seamless transition to a more efficient mobile solution that kept CoreLogic’s operations running smoothly while keeping costs under control.
Tela’s account management is superb—they really do what they say they’re going to do. I feel they’re always looking out for our best interests, whether it’s advising us about new SIM cards or warning us in advance if we’re approaching our data limits. This proactive approach helps us keep our costs low. It’s refreshing to deal with a customer service team where we have a direct point of contact. Having a person we can always reach makes the whole process so much easier, compared to calling a general helpline and being left in a queue.
Jim Driver, MD, CoreLogic UK
The Outcome
By partnering with Tela, CoreLogic not only benefited from reduced mobile costs but also received a level of customer service that made them feel like a priority rather than just another customer. The direct communication with Tela’s account management and customer support team has allowed CoreLogic to stay on top of their needs, such as managing SIM card additions and ensuring that they never exceed their usage limits. This has led to greater efficiency and smoother operations across their mobile infrastructure. By partnering with Tela, CoreLogic now enjoys a more personalised and responsive service experience, reinforcing their decision to switch to Tela.
We take great pride in valuing each and every customer. With larger networks, customers often face frustration—it’s hard to get through, and service can feel impersonal. But because we’re smaller, we can offer that agility and personal connection that makes a real difference. We listen to our customers, understand their concerns, and work tirelessly to resolve them. The success of our clients is deeply tied to the support we provide, and that’s what sets us apart in such a competitive market.
Shez Cheema, CEO, Tela.
Watch the CoreLogic UK video testimonial here.
