Streamlining Operations to Support Future Growth
Background
Tektum Supplies’ success story stands as a testament to the power of integrated solutions managed by a single point of contact. By partnering with Tela and Vodafone, they have streamlined their operations, enhanced communication and collaboration and achieved significant cost savings – all while laying the foundation for continued growth and success.
Founded only in 2020, Tektum Supplies has grown to become a leading nationwide distributor of fasteners and accessories to the roofing, façade and cladding industry. Headquartered in Glasgow, Tektum Supplies operates as a true one-stop shop, providing a comprehensive inventory of high-quality products to meet the diverse needs of the industry.
The Challenge
The company’s rapid growth demanded a robust and efficient communication infrastructure to match its expanding national reach and product portfolio. However, managing a patchwork of separate suppliers for mobile, landline, broadband, and IT support proved increasingly frustrating and complex.
Prior to partnering with Tela, Tektum had grown frustrated in dealing with multiple suppliers who were not taking ownership to resolve their technical issues. This resulted in delays, hindered customer service and ultimately clashed with their core value of delivering a frictionless customer experience.
Additionally, their traditional phone system lacked the flexibility and collaborative features essential for a team increasingly working remotely. Recognising the need for a cost-effective solution that would unify communication, enhance mobility and streamline overall efficiency, they chose to partner with Tela, Vodafone’s largest strategic total communications partner in Scotland.
The Solution
Tela proposed a consolidated solution to streamline Tektum’s fragmented technology landscape with a single provider. This included seamless migration of their existing mobile connections, provisioning of new lines and implementation of Vodafone Business UC powered by RingCentral (VBUC). This cloud-based Unified Communications system replaced their outdated phone system with a user-friendly mobile app, enabling seamless voice and data integration regardless of location. Furthermore, Tela’s dedicated account manager and support team provided Tektum with personalised assistance that ensured smooth implementation, training and ongoing technical support.
The standout feature for Tektum was the impeccable transition organised by the Tela account manager and on-site engineers. Their unwavering support and meticulous site pre-inspections were instrumental in steering the project towards success. This further solidified Tektum’s trust and confidence in their choice of Tela as their technology partner.
The standout feature of this implementation was the impeccable transition organised by the dedicated account director and on-site engineers. Their unwavering support and meticulous site pre-inspections were instrumental in steering the project towards success. This further solidified the trust’s confidence in their choice of Tela as their technology success partner.
“Our partnership with Tela has been instrumental in streamlining our operations, fostering better communication with our team, and generating substantial cost savings. This paves the way for our ongoing growth and success.”
The Outcome
The impact of the consolidation was immediate and transformative. Tektum now enjoys a single point of contact for all their communication and IT needs, ensuring swift problem resolution and boosting team efficiency. The frustration of dealing with multiple providers is eliminated, replaced by the confidence of one call-to-action for prompt and effective customer support.
The new VBUC system empowers their team with mobile flexibility, eliminating the need for desk phones and enabling seamless collaboration on the go.
Financial benefits mirrored the operational improvements.
Consolidating services with Vodafone and Tela delivered substantial cost savings, exceeding their initial expectations. The VBUC system further optimised their budget by eliminating hardware maintenance expenses. These savings allowed Tektum to reinvest into other key strategic business areas to support their continued growth trajectory.
Beyond immediate benefits, Tektum now possesses a scalable and flexible communication infrastructure perfectly aligned with their ambitious expansion plans. The VBUC system effortlessly adapts to their growing team and evolving needs, ensuring they remain connected and productive regardless of location.
