Ryden Enhances Workforce Communication with Vodafone Business UC Solution

Background

Ryden, a leading independent commercial property consulting firm headquartered in Scotland, operate across six offices, 43 partners, and approximately 120 staff members. Despite its strong market position, the firm faced a critical challenge: maintaining seamless communication with its increasingly mobile workforce. With employees frequently working remotely or on the go, the company’s traditional phone system struggled to meet their needs, impacting overall efficiency.

The Challenge

As Ryden’s workforce became increasingly mobile, the firm’s existing phone system—designed primarily for office-based employees, no longer met the needs of the business, leading to delays and inefficiencies in daily operations.

Fiona McCormack, Data Manager at Ryden, explained: “As most of our employees are property consultants, they aren’t regularly at their desks and need to be easily reachable while out of the office. It’s essential that all staff are backed by a strong and reliable office infrastructure.”

The administrative teams across Ryden’s offices also needed the capability to seamlessly reach mobile workers and transfer calls, regardless of location.

The challenge came to a head during preparations for a major office move at the company’s Glasgow location, where 40 staff members were relocating. Seeing this as an opportunity to modernise its communication systems, Ryden’s IT service delivery team began exploring ways to enhance their whole telephony and technology infrastructure.

The Solution

Seamless transition to unified comms

To address its communication challenges, Ryden sought a solution that was both reliable and scalable. By partnering with Tela, a technology solutions provider, Ryden received a thorough assessment of its existing communication infrastructure. Tela identified opportunities for improvement and recommended a transition from Ryden’s existing Cisco VoIP telephone system to the Vodafone Business UC (VBUC) platform.

This cutting-edge cloud-based system integrates mobile and fixed-line communications, streamlining Ryden’s operations with enhanced call features and simple configuration. Tela not only proposed the solution but also took a hands-on approach in managing the transition. Tela arranged for staff training on the new platform and project managed the entire implementation process, ensuring a seamless changeover with minimal disruption.

Ryden’s employees have praised VBUC for being user-friendly; quickly adapting to its functionality.

Additionally, the firm was able to roll out this upgraded office infrastructure with zero upfront costs, while simultaneously reducing its monthly communication
expenses.

Seamless transition to unified comms

The VBUC solution provided Ryden with the flexibility it needed. One of its standout features is the ability to be tailored to meet the specific demands of any business, irrespective of size or sector. For Ryden, this meant seamless integration with their existing IT infrastructure and workflows , while also ensuring minimal disruption during implementation.

Another major benefit of the VBUC platform was cost efficiency. By consolidating various communication lines and features into a unified system, Ryden significantly reduced its monthly communications expenses. Tela’s Account Director, Iain Shanks, highlighted this advantage: “VBUC has not only enhanced Ryden’s communication capabilities but also delivered substantial cost savings. It’s a perfect solution for businesses that require both scalability and reliability.”

The Outcome

The results of implementing VBUC have been overwhelmingly positive. Employees have commended the platform for its user-friendly interface and reliability, contributing to a significant boost in overall productivity. The enhanced communication tools have empowered Ryden’s workforce to deliver exceptional service to clients, regardless of location.

By adopting VBUC, Ryden has effectively addressed its communication challenges while future-proofing its operations. The modern, cloud-based unified communication solution positions the company to adapt and grow with the evolving needs of both its employees and clients.

Ryden has been able to benefit from using the VBUC solution in several ways, including:

• Hugely improved overall workforce responsiveness and experience
• Lower costs: Ryden has reduced costs by over 27% through the deployment of VBUC
• One unified solution: Single system and single support – all fixed and mobile elements are wrapped into a single contract that is managed by Tela for improved transparency and increased cost control
• Guaranteed reliability: Vodafone Business UC delivers a 99.99% SLA guarantee, giving Ryden resilience and peace of mind